Send a deletion request
Email nemartco@gmail.com with the subject “Chroma Wall MR data deletion”. Say whether you mean support messages, a local save, or shared-session records. Include only the context needed to find the information, such as your support email or an approximate session date and host.
EMAIL A DELETION REQUEST ↗We delete data the team controls unless specific legal obligations require retention. We may request proportionate verification and will explain any limits or required retention. We respond within applicable legal time limits.
Data stored on your headset
Clear Chroma’s app storage through your headset settings, or uninstall the app. Delete exported images and backup copies separately. We cannot remotely delete files stored only on your device.
Data on a shared LAN server
Ask the session operator to stop the server and remove its current/previous session checkpoints, backups, and relevant logs. Removing session state clears the shared history for all participants; there is no automatic per-person erasure control for that history. We can assist with records on servers we operate.
Platform-managed information
Meta/PICO account, purchase, and platform backup records are managed by the relevant platform. Use its privacy controls for those records.