Help us find the problem
Include your headset model, Chroma version, what you were doing, and whether the session was Solo or shared LAN. A short description is usually enough to start. Share screenshots or logs only if needed and remove unrelated personal or room information.
Can’t find the crew?
Solo painting works without a server. For shared painting, launch the Chroma server on a computer and check that every headset can reach it on the local network. Guest Wi-Fi or client isolation may block discovery. Use the same physical reference corners to align the shared wall.
Room scan unavailable?
Check spatial-data permission and that your headset has a compatible saved room scan. You can map a wall manually instead. Room scans are used in Solo; shared painting uses common wall references.
Artwork and deletion
Solo saves stay in local app storage. Exported PNGs and LAN server checkpoints are separate copies. Visit Delete your data for removal instructions or email the team for help.